Booking Terms and Conditions
We offer flexible booking options to meet the
specific needs of each client: This flexibility
relates to sessions’ length, frequency and type of
1. Casual and one-off bookings can be made
subject to availability of tutors and session times.
Higher fees apply.
2. Regular bookings are made for a minimum of
one school term or 10 sessions, and continued until
a cancellation notification is given. Session times
are to be re-confirmed at the beginning of each
term/ booking period.
For all regular bookings the following regulations
• Prepaid time/session cards are to be
purchased and used regularly as per booking details.
• Each booked session will be delivered. Starting times are to be strictly
observed. No extra time can be offered to make up
for late start. In the case of home visits, some
flexibility may be offered, subject to tutors’ time
• When, for any reasons a session cannot
be attended, notification Is required as early as
possible, at least 24 hours prior to the start of
the session. In this case, a make up session can
be arranged for an available time, preferably within
the following two weeks, or at the latest by the end of
the term; alternatively a cancellation fee of 50% of
the session’s normal fee applies.
• Sessions missed without
notification (no show) attract full fees and cannot
• Notification of the intention to
discontinue or cancel a regular service needs to be
given at least two weeks prior to the last required
session. Alternatively two weeks session’ fees
will be charged.