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Booking Terms and Conditions

We offer flexible booking options to meet the specific needs of each client: This flexibility relates to sessions’ length, frequency and type of booking:

1. Casual and one-off bookings can be made subject to availability of tutors and session times. Higher fees apply.

2. Regular bookings are made for a minimum of one school term or 10 sessions, and continued until a cancellation notification is given. Session times are to be re-confirmed at the beginning of each term/ booking period.

For all regular bookings the following regulations apply:

•   Prepaid time/session cards are to be purchased and used regularly as per booking details.

•   Each booked session will be delivered. Starting times are to be strictly observed. No extra time can be offered to make up for late start. In the case of home visits, some flexibility may be offered, subject to tutors’ time and schedule.

•   When, for any reasons a session cannot be attended, notification Is required as early as possible, at least 24 hours prior to the start of the session. In this case, a make up session can be arranged for an available time, preferably within the following two weeks, or at the latest by the end of the term; alternatively a cancellation fee of 50% of the session’s normal fee applies.

•   Sessions missed without notification (no show) attract full fees and cannot be rescheduled.

•   Notification of the intention to discontinue or cancel a regular service needs to be given at least two weeks prior to the last required session. Alternatively two weeks session’ fees will be charged.



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